Identified - We are aware of an issue where fees and/or transaction refunds are being incorrectly debited from merchant accounts. We have identified the issue with a processing partner and are working with them to resolve the issue.
Sep 14, 2023 - 20:16 EDT
Web Applications
Operational
90 days ago
100.0
% uptime
Today
Mobile Applications
Operational
90 days ago
100.0
% uptime
Today
Payments
Operational
90 days ago
99.99
% uptime
Today
Scheduled Payments
The system which handles scheduled payments, sending invoice reminders, and delayed invoices.
Operational
90 days ago
99.99
% uptime
Today
Stax API
Stax Core API. All routes discussed in our api documentation https://fattmerchant.docs.apiary.io/
Operational
90 days ago
100.0
% uptime
Today
Settlements, Fees, and Payouts
Computation, assessment, and distribution of payment settlements and associated fees.
Operational
90 days ago
100.0
% uptime
Today
Analytics and Reporting
Dashboards, reporting, data ingestion, and all other analytics and reporting functionality.
Operational
90 days ago
100.0
% uptime
Today
Marketplace Integrations
Operational
Quickbooks Online (Intuit)
Operational
Notifications
This is any notification to customers or merchants, such as weekly Summaries, emailed invoices & receipts and automated merchant copies, sms invoices and receipts,
Operational
90 days ago
100.0
% uptime
Today
SMS Notifications
This includes SMS invoices and receipts. Text2Pay
Operational
Emails
All emails sent out including but not limited to receipts, invoices, reminders, password resets, welcome emails
Operational
Webhooks
Operational
90 days ago
100.0
% uptime
Today
Customer Support
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Our third-party cloud provider has confirmed that the network latency issue has been resolved and all systems are working as expected.
Sep 19, 06:43 EDT
Monitoring -
Platform availability and response times are recovering. Our teams continue to monitor the recovery.
Sep 18, 15:57 EDT
Investigating -
We are currently investigating an issue indicated by a third-party cloud provider where network latency is degrading the performance of our web platforms.
Sep 18, 15:12 EDT
Resolved -
There was an outage with one our partners that may have impacted some payments from successfully processing between 11:54am and 12:08pm today. The incident has been resolved.
Sep 14, 12:00 EDT