Stax Status
All Systems Operational
Web Applications Operational
90 days ago
99.99 % uptime
Today
Mobile Applications Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.98 % uptime
Today
Scheduled Payments ? Operational
90 days ago
99.95 % uptime
Today
Stax API ? Operational
90 days ago
99.99 % uptime
Today
Settlements, Fees, and Payouts ? Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting ? Operational
90 days ago
100.0 % uptime
Today
Marketplace Integrations Operational
Quickbooks Online (Intuit) Operational
Notifications ? Operational
90 days ago
100.0 % uptime
Today
SMS Notifications ? Operational
Emails ? Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Inbound Calling Operational
Outbound Calling Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Stax System Maintenance Jul 27, 2024 23:00 - Jul 28, 2024 00:00 EDT
We will be performing maintenance on Saturday, July 27th at 11:00 PM EDT. The Maintenance Details are as follows:

- Potential duration of impact of no more than 5 minutes.
- Systems upgrade to current versions.
- Potential for intermittent timeouts for transaction processing, access to systems and reporting.

If you have any questions or concerns, please do not hesitate to reach out to Customer Support.

Posted on Jun 11, 2024 - 11:57 EDT
Stax API Payments Response Time ?
Fetching
Stax API Non-Payment Response Time ?
Fetching
Past Incidents
Jun 13, 2024

No incidents reported today.

Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 17:56 EDT
Monitoring - We are aware of an issue that occurred which prevented some transactions from processing on our platform. Teams have identified the issue and implemented a fix.

We will continue to monitor the platform for stability.

Jun 12, 17:17 EDT
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024
Resolved - The SMS delivery issue has been resolved.
Jun 5, 16:44 EDT
Monitoring - Our SMS partner has addressed the issue and we are monitoring recovery.
Jun 5, 16:25 EDT
Investigating - We have been notified by our third party vendor Twilio that they are experiencing SMS delivery delays, which is impacting the ability for merchants to use Multi-Factor Authentication when accessing their Stax merchant account. Twilio is working on resolving the issue and we will continue to provide updates as they are made available.
Jun 5, 15:38 EDT
Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.

May 30, 2024

No incidents reported.