Stax Status
Identified - We are aware of an issue where fees and/or transaction refunds are being incorrectly debited from merchant accounts. We have identified the issue with a processing partner and are working with them to resolve the issue.
Sep 14, 2023 - 20:16 EDT
Web Applications Operational
90 days ago
100.0 % uptime
Today
Mobile Applications Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.99 % uptime
Today
Scheduled Payments
Operational
90 days ago
99.99 % uptime
Today
Stax API
Operational
90 days ago
100.0 % uptime
Today
Settlements, Fees, and Payouts
Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting
Operational
90 days ago
100.0 % uptime
Today
Marketplace Integrations Operational
Quickbooks Online (Intuit) Operational
Notifications
Operational
90 days ago
100.0 % uptime
Today
SMS Notifications
Operational
Emails
Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Inbound Calling Operational
Outbound Calling Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Stax API Payments Response Time ?
Fetching
Stax API Non-Payment Response Time ?
Fetching
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Resolved - Our third-party cloud provider has confirmed that the network latency issue has been resolved and all systems are working as expected.
Sep 19, 06:43 EDT
Monitoring - Platform availability and response times are recovering. Our teams continue to monitor the recovery.
Sep 18, 15:57 EDT
Investigating - We are currently investigating an issue indicated by a third-party cloud provider where network latency is degrading the performance of our web platforms.
Sep 18, 15:12 EDT
Sep 18, 2023

Unresolved incident: Refund Deposit Discrepancies.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Resolved - There was an outage with one our partners that may have impacted some payments from successfully processing between 11:54am and 12:08pm today. The incident has been resolved.
Sep 14, 12:00 EDT
Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.