Microsoft Global Outage
Identified - We are aware that Microsoft is experiencing an outage with their 365 Suite of products. This is impacting the response of some of our internal teams.

We are actively monitoring the situation and will provide updates to the issue when they become available.
Nov 12, 2026 - 14:18 EST
Uptime over the past 90 days. View historical uptime.
Web Applications Operational
Mobile Applications Operational
Payments Operational
Scheduled Payments Operational
Stax API Operational
Settlements, Fees, and Payouts Operational
Analytics and Reporting Operational
Marketplace Integrations Operational
Quickbooks Online (Intuit) Operational
Notifications Operational
SMS Notifications Operational
Emails Operational
Webhooks Operational
Customer Support Operational
Inbound Calling Operational
Outbound Calling Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Stax API Payment Response Time
Fetching
Stax API Non-Payments Response Time
Fetching

Nov 12, 2026

Unresolved incident: Microsoft Global Outage.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

Short.io Outage
Resolved - This incident has been resolved.
Nov 9, 16:10 EST
Identified - We have been notified that the provider, Short.io is experiencing a technical issue. Some merchants may experience intermittent errors or timeouts when attempting to create payment links.
Nov 9, 15:09 EST

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Intermittent Processing Issues - NMI
Resolved - This incident has been resolved.
Nov 5, 10:02 EST
Monitoring - The provider has identified the cause of the issue and implemented a fix. We will be monitoring the results.
Nov 5, 09:50 EST
Identified - We have been notified that the gateway provider, NMI is experiencing a technical issue. Some merchants may experience increased processing times, intermittent errors, or transaction timeouts.

We we will provide further updates as more information becomes available.
Nov 5, 09:27 EST

Nov 4, 2026

Intermittent Processing Issues - TSYS
Resolved - This incident has been resolved.
Nov 4, 08:29 EST
Identified - We have identified an issue with the upstream TSYS processor affecting transaction processing. Some merchants may experience increased processing times, intermittent errors, or transaction timeouts.

We we will provide further updates as more information becomes available.
Nov 4, 07:45 EST

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Potential Funding Delay
Resolved - This incident has been resolved.
Oct 29, 16:44 EDT
Monitoring - The provider has notified us that funding has begun for some of the delayed batches. Customers should see activity in their accounts in the coming days.
Oct 29, 12:16 EDT
Update - We have been notified by the provider that delays to some batches are still occurring. We will continue to provide updates as they become available to us.
Oct 28, 14:32 EDT
Identified - We have been notified that a third party experienced a technical error which may be impacting funding of batches that processed on 10/23/26 - 10/24/26.

We will share further updates from the provider as they become available.
Oct 27, 14:17 EDT
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