Multi-Factor Authentication SMS Delivery Delays

Incident Report for Stax Payments

Resolved

The SMS delivery issue has been resolved.

Posted Jun 05, 2024 - 16:44 EDT

Monitoring

Our SMS partner has addressed the issue and we are monitoring recovery.

Posted Jun 05, 2024 - 16:25 EDT

Investigating

We have been notified by our third party vendor Twilio that they are experiencing SMS delivery delays, which is impacting the ability for merchants to use Multi-Factor Authentication when accessing their Stax merchant account. Twilio is working on resolving the issue and we will continue to provide updates as they are made available.

Posted Jun 05, 2024 - 15:38 EDT

This incident affected: Notifications (SMS Notifications).