Payment Service Disruption

Incident Report for Stax Payments

Resolved

This incident has been resolved.

Posted Sep 30, 2025 - 15:20 EDT

Update

We are continuing to monitor for any further issues.

Posted Sep 30, 2025 - 15:13 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 30, 2025 - 15:12 EDT

Identified

We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

Posted Sep 30, 2025 - 14:41 EDT

This incident affected: Payments (Scheduled Payments, Stax API).