Issue with 3rd Party Vendor - NMI Performance Degradation

Incident Report for Stax Payments

Resolved

NMI Resolved its issue.

Posted Oct 11, 2024 - 08:42 EDT

Monitoring

NMI reporting a fix has been applied. We are closely monitoring.

Posted Oct 10, 2024 - 18:34 EDT

Investigating

We are aware that NMI is currently experiencing an issue that is affecting our ability to process some credit card payments in a timely manner. See https://status.transactiongateway.com/ for more details.

We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

Posted Oct 10, 2024 - 18:22 EDT