Onboarding and Disputes

Incident Report for Stax Payments

Resolved

This incident has been resolved.

Posted Jul 26, 2024 - 09:17 EDT

Update

We are continuing to observe a reduction of impact to customers within our systems. Updates will continue to be provided.

Posted Jul 25, 2024 - 17:20 EDT

Monitoring

A fix has been implemented and we are monitoring signs of recovery. We will continue to provide updates.

Posted Jul 25, 2024 - 14:00 EDT

Identified

We have identified an issue related to some features within Onboarding and Disputes handling that may be impacting a small subset of customers. Our teams are working on a resolution and will continue to provide updates.

Posted Jul 25, 2024 - 12:45 EDT