Intermittent Processing Issues - NMI

Incident Report for Stax Payments

Resolved

This incident has been resolved.

Posted Nov 05, 2026 - 10:02 EST

Monitoring

The provider has identified the cause of the issue and implemented a fix. We will be monitoring the results.

Posted Nov 05, 2026 - 09:50 EST

Identified

We have been notified that the gateway provider, NMI is experiencing a technical issue. Some merchants may experience increased processing times, intermittent errors, or transaction timeouts.

We we will provide further updates as more information becomes available.

Posted Nov 05, 2026 - 09:27 EST

This incident affected: Payments (Scheduled Payments).