Stax Pay and Stax Connect Service Issue

Incident Report for Stax Payments

Resolved

This incident has been resolved.

Posted Nov 18, 2025 - 13:00 EST

Monitoring

We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.

Posted Nov 18, 2025 - 09:41 EST

Update

We are continuing to investigate this issue.

Posted Nov 18, 2025 - 09:07 EST

Update

We are continuing to investigate this issue.

Posted Nov 18, 2025 - 08:57 EST

Investigating

We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.

Posted Nov 18, 2025 - 08:54 EST

This incident affected: Web Applications, Analytics and Reporting and Payments (Scheduled Payments, Stax API).