Service Disruption

Incident Report for Stax Payments

Resolved

This incident has been resolved.
Posted Sep 26, 2025 - 19:11 EDT

Monitoring

A fix has been implemented, and we are monitoring the results.
Posted Sep 26, 2025 - 19:04 EDT

Identified

We are aware that a technology outage is affecting our ability to process and accept payments.

Teams are working to identify the root cause and implement a solution.
Posted Sep 26, 2025 - 17:50 EDT

Investigating

We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.
Posted Sep 26, 2025 - 17:40 EDT
This incident affected: Web Applications and Payments (Scheduled Payments, Stax API).